Switching guides

Plain-English UK broadband guidance, reviewed and dated.

• Early termination charges when you switch broadbandHow UK broadband exit fees work, how to ask for the figure, and how to weigh them against a new deal.
• Compensation if a broadband switch goes wrongWhat automatic compensation and complaints routes can mean if a UK switch is delayed or missed.
• Switching broadband when you have a TV packageWhy Sky, Virgin TV and similar bundles may need a separate decision when you change broadband.
• Switching broadband when you need a landlineHow digital voice, number retention and care alarms change a broadband switch.
• Returning your router after a broadband switchHow to return old broadband equipment and avoid non-return charges.
• What happens when you switch UK broadbandThe sequence after you order: confirmation, the old provider’s message, installation and go-live.
• What to do when your broadband contract is endingHow to use a contract-end window without being bounced onto a more expensive rolling price.
• What full fibre broadband meansFTTP versus part-fibre and cable, and why upload speed matters as much as the headline download.
• Broadband price rises in the UKHow mid-contract inflation-linked increases work, and how we show them in comparisons.