Equipment
Returning your router after a broadband switch
How to return old broadband equipment and avoid non-return charges.
Last reviewed 8 September 2026. Last fact-checked 8 September 2026.
The old kit usually still belongs to the old provider
Hubs, power supplies, TV boxes and extenders are often on loan. After a switch you should receive return instructions. Keep proof of postage. Charges for non-return are separate from early termination charges.
Do not bin it on switch day
Wait until the new service is working, then pack the old equipment as instructed. If a label does not arrive, contact the losing provider rather than assuming you can keep the hub.