UK switching
What One Touch Switch means in the UK
A plain-English explanation of the UK One Touch Switch process for home broadband and landline.
Last reviewed 8 September 2026. Last fact-checked 8 September 2026.
The process in one paragraph
One Touch Switch is a UK process for residential fixed broadband and landline switching. You choose and contact a new broadband provider. The gaining provider coordinates the switch with your current provider. Your old provider should communicate relevant information such as contract and early-termination-charge details where they apply.
Who does what
You do not have to negotiate a cease with the losing provider as a separate first step in the usual residential case. You still have to choose a product, complete the new provider’s order, and deal with anything that sits outside the broadband line — television, care alarms, monitored devices, or other bundles.
- You: choose a deal, complete the order, check exit fees and bundles.
- New provider: coordinates the switch and installs or activates the service.
- Current provider: shares relevant contract information and stops the old service at the agreed point.
- OneTouchSwitch: comparison and guidance only.
What this is not
This website is not Ofcom, is not owned by Ofcom, is not TOTSCo, and is not a broadband network or provider. UK One Touch Switch rules do not apply in Ireland, Australia, the United States or other markets.
Questions
- Will I definitely have no downtime?
- No. Many switches are designed to keep a working service, but we will not promise zero downtime. Installation method, missed appointments and network build all affect the day.
- Do I still pay an exit fee?
- You might. If you are inside a minimum contract term, your current provider can charge an early termination fee. Ask them for the figure before you order.
Check options for your address
Opening price and minimum-term cost are separate. In this version the catalogue is a demonstration. The provider confirms availability and the order.
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