After you order
What happens when you switch UK broadband
The sequence after you order: confirmation, the old provider’s message, installation and go-live.
Last reviewed 8 September 2026. Last fact-checked 8 September 2026.
You order with the new provider
That starts the process. You should get an order confirmation, a planned start date and any engineer appointment. Read the contract, cooling-off rights and the price after any promotion.
Your current provider should be in touch
They should share relevant information, including contract and early-termination details where they apply. Read that message even if you still intend to leave.
Activation day
Some orders are a remote switch. Others need an engineer or a new socket. Keep the old service connected until you are told otherwise. If something fails, contact the new provider first.