Reference

The broadband record

The long notes behind the site: how One Touch Switch works, how to read a broadband price, what Ofcom’s compensation figures are, and what the Ofgem energy cap is and is not. Reviewed 5 November 2026. No invented broadband tariffs.

• The processOne Touch Switch, step by stepHow UK One Touch Switch works in practice: who starts it, what moves, what does not, and why this website does not run the process.6 min
• PricesIn-contract broadband price risesWhat changed on 17 January 2025: new UK broadband contracts must state in-contract rises in pounds and pence. Older contracts can differ. No tariffs here.6 min
• PricesHow to read a broadband priceA practical way to read a UK broadband price: intro months, later price, setup, stated rises, and the exit fee you already owe. No sample tariffs.6 min
• ContractsExit fees and the broadband switchEarly-termination charges still apply when you use One Touch Switch. How to get a figure in pounds, when a fee is often absent, and what not to do.6 min
• AffordabilitySocial tariffs, without a price listUK broadband social tariffs exist at some brands. How to ask, what we will not print, and why a missing price on this site is not a verdict.6 min
• ServiceRepairs, missed appointments, compensationOfcom automatic compensation from April 2026: the published figures, who is in the scheme, and what to record. This site does not pay it.6 min
• ServiceComplaints, the ombudsman and OfcomThe UK path for a broadband complaint: the provider first, then an alternative dispute scheme, with Ofcom as the regulator rather than your first call.6 min
• UtilitiesBroadband and the other household billsBroadband is not the gas bill. How One Touch Switch, energy switching and a multi-utility bundle actually relate — and how not to mix the prices.6 min
• MethodPublished offers are not an orderWhat a published broadband catalogue means, why a postcode match is not availability, and why we would rather show no price than a sample price.6 min
• The lineFull fibre as a service, not a speedFull fibre is a way of building the line, not a personality and not a Wi-Fi promise. How to read an install, an upload figure and a building constraint.6 min
• The householdNumber, television and alarmsWhat a UK broadband switch does not move: television, mobile plans, care alarms and some phone numbers. How to ask before the cease date.6 min
• MethodWhat we will not claimThe limits of this site: no invented prices, no official ratings, no promise of uptime, no order placed on your behalf, and no national savings figure.6 min
• ServiceAutomatic compensation figures, April 2026The April 2026 Ofcom amounts for a late repair, a missed engineer and a late start, who is signed up, and what the figures are not.6 min
• EnergyThe Ofgem price cap, October to December 2026The Great Britain energy price cap from 1 October to 31 December 2026, in average unit rates. Not a household quote and not a broadband price.6 min
• PriceIn-contract rises, in pounds and penceSince 17 January 2025 a new broadband contract must show any in-contract rise in cash, with the date. How to read that, and what older contracts still do.6 min
• PriceHow to add up the contractThe sum that matters: introductory months, the later price, any upfront cost, a stated rise and the exit fee. A method, not a live tariff.6 min
• MovingMoving home is not a broadband switchChanging address is a new premises, not One Touch Switch of the old line. What to check on the new door, and what the old contract still charges.6 min
• ComplaintsComplaints, and the six-week pathFrom 8 April 2026 you can take an unresolved telecoms complaint to an independent scheme after six weeks. Complain to the provider first.6 min
• ServiceWi-Fi is not the line you boughtA speed test in the back bedroom is not the line the provider sold. How to separate Wi-Fi, the hub and a real fault before you book an engineer.6 min
• NetworksFull fibre, part-fibre, cable, wirelessWhat full fibre, part-fibre, cable and wireless access actually are, why the same provider can sell more than one, and why the street decides.6 min
• PriceWhen the minimum term endsWhat an end-of-contract notice is for, how it differs from a price-rise letter and from One Touch Switch, and what to do when the minimum term ends.6 min
• UtilitiesOne brand, more than one contractWhen one brand bills broadband and energy together, the contracts still follow different rules. How to split the prices before you switch either one.6 min
• ExceptionsWhere the usual rules do not fitHull, Northern Ireland energy, business lines and building networks do not follow the same path as a typical Great Britain home. What to ask before you assume.6 min
• ServiceVulnerability, alarms, and power cutsCare alarms, power cuts and priority registers sit with the provider and the alarm company. What to ask before a switch, and what not to send this website.6 min