Method
Published offers are not an order
A list of broadband offers can be useful and still not be your street. This page is the distinction we hold ourselves to: a reviewed published record, a premises check that only the provider can finish, and no fake prices standing in when the record is missing.
Reviewed 5 November 2026 · 6 min read · Independent · Not a price list
What “published” means here
Where this site shows customer offers, they come from a catalogue we have reviewed, with a date. They are not a live scrape of every checkout in the country, and they are not a promise that the product is orderable at your flat. The date of review is part of the claim. An undated price is a rumour.
A postcode can be on a published list and still fail at the premises. Flats, new builds, and split buildings do this constantly. The provider’s availability check is the step that matters. Our check, if we do one against a published postcode list, is only that coarse step.
If the published feed fails, we should say so. We should not fill the screen with sample prices or training prices. A household cannot tell a drill from a deal if the page does not tell them. Showing nothing is the honest failure.
Who can take the order
The provider can. We cannot. A button that says you should check availability with the provider is a link to their site, not a checkout we operate. We do not currently complete orders on their behalf. An ordinary commercial relationship, even if one exists later, is not permission to pretend the order was placed here.
Rankings, scores and “best” labels are editorial temptations. Ofcom does not award us a score to reprint. We should not present an internal number as if it were an official rating. Network, term, upload and the price stack are the comparison. A badge is not.
Partner or affiliate wording, if it ever applies to a link, has to be specific. It is not a blanket right to email you, phone you, or have someone else complete the switch. Those are separate questions with their own consent rules. This page does not sign you up to any of them.
How a price goes stale
Providers change introductions, setup fees and stated rises on their own calendar. A newspaper figure from a national brand is not our figure, and it is not yours until it is on an order for your premises. We do not hard-code those headlines into guides. Guides explain the network and the contract questions. The catalogue, when it is shown, carries the dated offers.
If you see a guide that quotes a cash price as if we had verified it this week, treat that sentence as a defect and tell us. The method is: no invented prices. A defect should be removed, not defended.
Reviewed 5 November 2026. The rule is older than the date. The date is only when we last read our own pages against it.
What you should do with a list
Use a list to see which kinds of network and contract exist, then check the premises with the provider you are actually considering. Read the price stack, including the exit fee on the service you have. Then decide to switch, to wait, or to stay. Those are all successful outcomes. The site is not failed because you stayed.
Do not cease a working line because a list contained a familiar logo. Do not cease it because a neighbour’s street is live. Cease it, if at all, through the gaining provider’s switch, once the order exists.
Keep the provider’s confirmation. If our published record and their order differ, the order is what you will pay. Write to us if you want the record corrected. Do not wait for us to notice a checkout we never saw.
Questions
- If my postcode is on a list, can I order?
- Not necessarily. Postcode coverage is not the flat or the building. The provider confirms whether they can install.
- Why not show sample prices when the list is down?
- Because sample prices get mistaken for deals. An empty result with an explanation is more truthful than a fictional one.
- Do you take the order?
- No. You check availability with the provider and order with them. We do not run One Touch Switch.
- Are your scores official regulator scores?
- No. We should not present any internal score as an official rating. Ofcom does not score these pages.
- What if a guide mentions a cash price?
- Treat it as a defect unless it is clearly a method example you supplied yourself. Tell us. We do not maintain a national tariff in the guides.
- Is a published offer the same as being approved by you?
- No. Published means reviewed and dated. It is not an endorsement, an award, or proof the product is right for your home.