Method
What we will not claim
A documentation site is only useful if it says what it refuses to say. These are the refusals. They apply to guides, to the reference library, and to any comparison we show.
Reviewed 5 November 2026 · 6 min read · Independent · Not a price list
No invented prices
We do not invent a monthly price, a rise, a social-tariff price, or an exit fee. A published offer, when we show one, is a reviewed record with a date, and it is still not your order. Guides explain how to read a price. They do not stand in for the provider’s current tariff.
We do not copy a national newspaper’s “from” price into a provider guide and call it current. Those headlines go stale and they are not premises-level. If you see a cash figure presented as ours, it is a defect.
We do not deduct cashback from a price. We do not treat an unknown exit fee as zero. We do not add a rise that nobody has stated in the contract you are looking at.
No promised outcomes
We do not promise zero downtime, a kept phone number, a waived exit fee, or a successful engineer visit. Those depend on the order and the building. We do not promise a national average saving. There is not a single honest number for “what UK households save”.
We do not promise compensation on your ticket. Where Ofcom’s scheme applies, the provider pays the published amount. We cite that amount with the date. We do not turn it into a promise about a fault we cannot see, and we do not invent a monthly broadband price.
We do not promise that a brand is available in a town because we wrote about the town. Coverage is the premises. Coming soon is not an order.
What we will do instead
We will say who runs the switch, how to read a contract, how a rise must be disclosed on a new deal, and how to complain in the right order. We will name the provider and link to their site for availability. We will correct pages when they go stale. The review date on a page is the date we mean, not a decoration.
We will keep comparison results separate from editorial guides. A guide can be true on a day when the catalogue feed is down. The feed being down is not a reason to invent rows.
If you only remember one refusal, remember this: a page that is willing to show no deal is more trustworthy than a page that always shows one. Stay, switch, or wait are all allowed endings.
Questions
- Are you allowed to show any prices at all?
- A dated, reviewed catalogue can show published offers. Those are still not an order and not address-level availability. Guides should not invent tariffs.
- Are you Ofcom?
- No. Ofcom is the regulator. We are an independent information site. We do not carry out One Touch Switch.
- Why not publish a typical saving?
- Because it would not be true for the households it implied. Exit fees, terms and premises differ. A typical figure becomes false advice.
- Can you place the order for me?
- No. Check availability with the provider. They take the order and they start the switch.
- What if a page breaks these rules?
- Tell us. A cash price, a fake award, or a promise of no downtime is a defect, not a position we will defend.
- Does staying with my provider mean the site failed?
- No. Staying, waiting and switching are all rational. The page’s job is the stack and the process, not a forced handover.