Switching
Switching with a TV bundle
A bundle is several products pretending to be one. The hub will cease what you name. Name carefully.
12 min read · Switching
Bundles were designed to feel like a household, not like a list. Switching is a list. The gaining provider asks the hub to cease a broadband account; the losing provider may take the television, the voice, the mobile discount and the sense of a Saturday with them. People then delay a £12-a-month line saving for a year because nobody said the pin could live on a stick. The work is to unpick the list before you consent.
Read the cease list like a fuse box
The switching information should name what stops. If TV is on it and you did not mean TV, stop. If TV is not on it, do not assume the app will still log in — confirm.
Voice is the usual silent extra. A granny phone on the copper is not ‘just broadband’.
Unbundle on purpose
Call the losing retailer first, if you want to keep TV: convert, price the standalone, get a reference. Then order the new line. Doing it the other way is how you watch a spinner.
Some households should cease the lot and buy TV elsewhere. That is allowed. It should be a choice, not a surprise.
A week of two boxes
Keep the old line until the new one has carried an evening of the things you think you need. Then cease leftovers. A double bill for seven days is a fee. A blank Saturday is a row.
Return the extra kit on the extra list. Bundles multiply PSUs.
| Piece | Often can survive a line change | Often dies with the cease |
|---|---|---|
| App / stick TV | Yes | If the login was the bundle account and you did not convert |
| Their set-top on their hub | Maybe, on the new WAN | If the account dies |
| Mobile discount | No — reprice SIMs | Yes, quietly |
A bundle is a pricing strategy. A cease is a list. Do not let the first write the second.
You can keep the football and still leave a bad line. You just cannot do it by accident. Read the list.
Questions searchers actually ask
Sources
- TOTSCo switching information requirements
- Sky / Virgin / BT TV bundle terms (typical split rules)
- Ofcom switching General Conditions
Figures move. Prices, coverage and eligibility must be confirmed with the provider. OneTouchSwitch is not Ofcom, TOTSCo or a broadband network. Last fact-checked 10 September 2026.
Continue in this issue
Retailers
13 min read · Retailers
Retailers
Sky is not a network
A brand can sit on several plants. You buy the plant at your door, wrapped in a logo you already have on the television.
Switching
16 min read · Switching
Switching
Inside a One Touch Switch
You do not cancel first. You choose a new provider. They run the switch. The rest is messages, dates and the things that still sit outside the rules.
Switching
12 min read · Switching
Switching
Broadband-only versus dual play
The line that still matters is not always the one on the bill. Dual play is a price and a 999 question, not a default.
Hardware
12 min read · Hardware
Hardware
Returning kit without the fine
The ‘free’ hub has a reverse gear. Miss it and you will pay for a plastic object you hated.
Practical guides