
Retailers
Sky is not a network
A brand can sit on several plants. You buy the plant at your door, wrapped in a logo you already have on the television.
13 min read · Retailers
Sky is a media company that also sells broadband, which is a perfectly honourable living. It is not Openreach, it is not CityFibre, and it is not a cable company just because a remote control is involved. The confusion is useful to posters: a beloved brand appears to own a street it merely rents. Your comparison should name the plant, then the tariff, then the television — in that order, even if you would rather talk about sport.
A retailer on someone else’s plant
Most UK household broadband brands are retailers. They buy wholesale access, add a hub, a bill and a helpdesk, and stand in front of you. Sky is one of the largest. The trench is still a wholesale machine’s trench.
When Sky ‘launches full fibre’ in a town, it often means they have turned on a wholesale product that already existed. That can be good — more retailers on a plant is choice. It is not a new network appearing from a satellite van.
The bundle fog
Households stay because of a pin, a film, a habit. The line can be mediocre and the bill can still feel inevitable. Unbundle the thought: what would TV cost without this broadband, and what would this broadband cost without the TV?
If the TV is the bargain and the line is a passenger, you may still switch the line and keep the entertainment — or the other way round. Bundles are pricing, not physics.
Leaving without a mythology
One Touch Switch will cease the Sky broadband product you name. Check whether voice and TV are in the same cease. Check the kit list. Check whether your ONT is Openreach’s.
Do not tell yourself you are ‘leaving the Sky network’. You are leaving a contract. The street will look the same in the morning.
| What you see | What it usually is | What to ask |
|---|---|---|
| Sky hub | A retailer CPE | Which wholesale network? |
| Sky full fibre | Often Openreach or CityFibre FTTP | Whose ONT? |
| Sky TV + broadband | Two products, one invoice | Can they be split? |
A logo on a remote is not a fibre in a duct.
Sky can be a perfectly decent retailer. It still is not a network. Compare it as the former, on the plant you actually have.
Questions searchers actually ask
Sources
- Sky Broadband product and network disclosures
- Openreach and CityFibre wholesale retailer lists
- Ofcom complaints data by provider
Figures move. Prices, coverage and eligibility must be confirmed with the provider. OneTouchSwitch is not Ofcom, TOTSCo or a broadband network. Last fact-checked 10 September 2026.
Continue in this issue

Networks
13 min read · Networks
Networks
Openreach is a wholesale machine
The majority trench is not a retailer. It is a factory that sells access to retailers. Your bill is one of those retailers.

Networks
14 min read · Networks
Networks
CityFibre is not a retailer
Several logos, one trench. If the street is CityFibre, you are choosing a retailer on someone else’s fibre — and that is a different job from choosing Openreach.

Switching
12 min read · Switching
Switching
Switching with a TV bundle
A bundle is several products pretending to be one. The hub will cease what you name. Name carefully.

Retailers
12 min read · Retailers
Retailers
BT, EE, Plusnet: the same trench
Three shopfronts, one Openreach hole in the wall. You are choosing a bill and a helpdesk, not a different street.
Practical guides