
Switching
Broadband-only versus dual play
The line that still matters is not always the one on the bill. Dual play is a price and a 999 question, not a default.
12 min read · Switching
Dual play is a habit from a time when the phone was the product and the internet was a noise on the same pair. In 2026 the internet is the product and the phone is either a care requirement, a number you cannot bear to lose, or a line item you have not looked at since 2017. Comparison tables still mix the two. Your year-one cost should not.
Unbundle the poster
Check whether the ‘from’ price includes voice. Check whether the ranked plan you clicked is the one with the handset rental. Add or subtract until the product matches the house.
A broadband-only FTTP can look dearer than a dual-play FTTC until you add the phone you would have to buy back.
Who still needs the number
Alarms, care pendants, a relative without a mobile, a small business printed on a van. Those are reasons. A handset in a drawer is not.
If you need the number, port it. If you need the analogue behaviour, that is a harder, more honest conversation about digital voice and power.
Digital is not copper
When the pair goes, voice is a box that needs power. Backup batteries exist. So do mobile alternatives. Do not discover this in a winter cut if voice is a care product.
Broadband-only households already live this way. They should still keep a charged mobile. Dual play is not a generator.
| Household | Usually buy | Watch |
|---|---|---|
| Mobiles only, no alarms | Broadband-only | A relative who still dials |
| Number printed everywhere | Broadband + port | Forgetting to order the port |
| Care / analogue alarm | A tested voice path | Assuming the new box equals the pair |
A landline is a specification or a ghost. Price them differently.
The cheaper line at the door might be cheaper because it stopped pretending you still talk on a pair. Check whether you do.
Questions searchers actually ask
Sources
- Ofcom PSTN migration / digital voice guides
- Retailer dual-play versus broadband-only pricing
- 999 / power-resilience notes on digital voice
Figures move. Prices, coverage and eligibility must be confirmed with the provider. OneTouchSwitch is not Ofcom, TOTSCo or a broadband network. Last fact-checked 10 September 2026.
Continue in this issue

Home
14 min read · Home
Home
The landline that still matters
The copper phone network is closing. Most homes will not notice. The ones that will — telecare, lift lines, alarm panels — need a plan before the socket goes quiet.

Switching
12 min read · Switching
Switching
Keeping the number
The number is not the broadband. If you want it, say so at the start of the order, not in week two when the cards have been printed.

Switching
12 min read · Switching
Switching
Switching with a TV bundle
A bundle is several products pretending to be one. The hub will cease what you name. Name carefully.

Money
16 min read · Money
Money
The year, not the teaser
The number on the advert is a monthly rent for a few months. The number that decides the switch is what you will have paid by next autumn.
Practical guides