The switch that is actually a move

People say “I’ll take the broadband with me” as if it were a sofa. Light in a duct does not travel in a van. What can travel is an account relationship, a phone number, a router in a box, and a habit of paying a particular retailer. The premises is a new problem.

Two jobs, one weekend

Check the new address as if you had never had broadband. Then ask the current provider what they can actually supply there. A “home move” that lands you on a slower copper product you would never have chosen is not a home move. It is inertia with cardboard boxes.

Empty-property ceases

Providers do not love paying for a line in a house nobody lives in. If you complete and leave the account running “for the buyer”, you can still be billed, and the buyer can still be unable to order. If you cease too early, you arrive to silence. The boring solution is overlap plus a named cease date that matches completion, not a guess from the estate agent’s WhatsApp.

The new house is a different network

Openreach to CityFibre, cable to FTTP, KCOM to anything else: the logo on your old bill is not a ticket. Run the new address as if you had never had broadband. A “home move” that quietly lands you on leftover copper is not a convenience. It is a worse product with familiar branding.